At Aayo Saman, we want you to be completely satisfied with your purchase. We have established a comprehensive refund and return policy to ensure a hassle-free shopping experience. Please review the following guidelines for our refund and return process:

  1. Eligibility for Refunds and Returns:
  • To be eligible for a refund or return, you must initiate the process within 3 days from the date of delivery.
  • The item(s) must be unused, in their original packaging, and in the same condition as when received.
  • Certain products, such as intimate apparel, cosmetics, and perishable goods, may not be eligible for return or refund due to hygiene or safety reasons. Please check the product page or contact our customer support for specific product eligibility.
  1. Refund Process:
  • To request a refund or return, please contact our customer support team or follow the instructions provided on our website.
  • Provide relevant order details, including the order number, item(s) being returned, and the reason for the refund or return request.
  • Our customer support team will guide you through the process and provide you with a return authorization, if applicable.
  • Once we receive and inspect the returned item(s), we will notify you of the status of your refund or return.
  1. Refund Options:
  • If the refund is approved, we will initiate a refund to your original method of payment. The refund amount will include the purchase price of the returned item(s), excluding any shipping or handling charges.
  • In certain cases, we may offer store credit or exchange options instead of a monetary refund. This will be communicated to you during the refund process.
  1. Return Shipping:
  • The customer is responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
  • We recommend using a trackable shipping service to ensure that the returned item(s) reach us safely. We are not responsible for items lost or damaged during return transit.
  1. Damaged or Defective Items:
  • If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement, repair, or refund, depending on the situation.
  1. Exchange Policy:
  • If you wish to exchange an item for a different size, color, or style, please contact our customer support team to check availability. Additional charges may apply for exchanges.

Please note that our refund and return policies may be subject to specific terms and conditions depending on the nature of the product or any ongoing promotions. Any exceptions or modifications to our policies will be clearly communicated on our website.

If you have any questions or require further assistance regarding our refund and return policies, please reach out to our customer support team. We are here to ensure your satisfaction and will gladly assist you throughout the process.

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